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, That is, drugs from the past to shift the center of the patient (consumer) as the center, to provide pharmacy services to patients information and to promote rational drug safety. In fact, not just pharmacies sell drugs, sell drugs at the same time, should be healthy to the consumer. Therefore, the pharmacy staff need to improve the quality, in accordance with the room to answer the difficult problem of the patient. The main duties of pharmacy consultants is recommended drugs according to the patient's symptoms and accurate indications of drugs to patients in (Indication), a reasonable interpretation of adverse drug reactions, and describes the correct dosage, method of scientific medicine. Especially for high-risk patients, such as infants, elderly patients, patients with organ failure (such as liver, kidney failure who), in addition to the recommendation of the correct drugs, introduced using the method, but also good sales record, monitor their medications use of the process, once problems are detected, take timely measures to deal with. 2 to improve the patient (consumer) satisfaction rate community pharmacies to improve patient satisfaction rate, mainly two aspects of hardware and software do a good job. Hardware: the medicines of good quality and varieties,[link widoczny dla zalogowanych], dosage form easy to use, reasonable price, low; Software: The main is to improve the services, professional services. Professional services by pharmacists. Drugs provided to patients, in essence, not just drugs, it also provides knowledge of medicine, information. Patients (consumers) rely on good quality information on drugs and medication systems, medication can obviously white, safe and effective drugs, improved medication compliance. Buying drugs off 2.1 strict accordance with the law by a licensed pharmacist check and acceptance of purchased drugs, drug quality inspection under the plant to ensure that no substandard drugs into the store. Acceptance when purchasing procedures in accordance with the provisions of the Drug Name, specifications, valid, manufacturer, batch number and other inventories of registration, quality control personnel and acceptance by the staff before signing into the store together. 2.2 The establishment of medication for the patient file, including the patient's medication file general information, family medical history, allergies, previous drug drug name, dosage, course of treatment, adverse reactions tracking service records and records of pharmacists, including the date, dose, medication guide , recommendations. The above information related to the medication, medication contraindications into the computer and found that the drug is contraindicated customers to buy drugs, the computer will automatically alarm to ensure the safety of the patient's medication. 2.3 The popularity of medication knowledge, health education, knowledge of drugs pharmacies should conduct regular health talks, invited experts and professors of the knowledge of rational drug use speakers, each time a topic of teaching, outreach to consumers for education, produced the drug for a disease Manual application of knowledge, free of charge to patients (consumers); to take in-depth knowledge of the community of consumers in drug propaganda, rational drug release data, conducted a large family of drug inspection activities. 2.4 specification behaviors pharmacist pharmacists to provide advisory services advisory services, to the warm reception, friendly manner, and consumers share equally. Pharmacists must be standardized instrument,[link widoczny dla zalogowanych], reinforce culture,[link widoczny dla zalogowanych], dress neatly, wearing badges. Consulting services to three to: that your eyes, mouth and meaning to. Yandao the friendly attention to each other,[link widoczny dla zalogowanych], look natural, elegant; mouth to the attention tone, speak Mandarin; meaning to the expression of accurate and to make use of deterministic languages, not sure of the language, such as something like this, probably, maybe ... ... and so on. Introduction indications of drugs, do not exaggerate the effect, not avoid adverse reactions; professional knowledge, professional term popularized, so that patients understand, easy to remember, when you introduce other knowledge of drugs, to pharmaceutical specifications shall prevail. 2.5 to provide consumers with high value-added services in addition to pharmacy patients (consumers) to provide qualified pharmaceutical drugs and excellent technical service, we can also provide some convenience to patients: If equipped with drinking fountains, disposable cups, consumer convenience consumers in a timely manner after the medication can also be equipped with electric medicine or equipment, free to consumers decoction of Chinese medicine; to provide reading glasses, magnifying glass, to facilitate consumers to read the manual; with some medical equipment, to provide consumers with free health testing, such as saying the amount of body weight, height, blood pressure, for diabetes detection, to meet the various needs of consumers. 3 concerned about the customer, the establishment of the system through the telephone service or a return visit site service forms, greeting old customers Jinxing, home visits, to enhance friendship, asking about her condition. According to condition the provision of drugs,[link widoczny dla zalogowanych], telephone service after the proposed purchase of medicines for consumers 5 to 7 days is appropriate, the main greeting consumers to use drugs in the process of any problems which need to provide pharmacy services. Onsite service targets, mainly in the focus of the customer, that is, to store the average monthly purchase of medicines in more than a crowd. In this regard,
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