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 Posted: Fri 1:22, 17 Dec 2010 Post subject: ugg milano The library also has Quality _231 |
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Quality library also has
Within the library establish a \Library aims to provide high quality services and products, and the completion of this goal, depending on and depend on each specific service behavior librarian. Only the work of everyone to maintain the high quality of the entire library to the quality of the image to appear in front of the reader. Any one of a problem, will influence the final quality of services provided by the reader. Only library staff are involved in quality management activities in the past, to provide protection for the high quality of service. Therefore, to mobilize, to play every role of library staff, to stimulate their enthusiasm for participating in quality management, resulting in an all care about the quality of service, quality of service is responsible for all the good atmosphere. 2, to investigate and understand the needs of readers and library satisfaction with the services provided. The reader service, which is the fundamental purpose of the library, not the reader, the library will lose the value and reasons for existence. Therefore,[link widoczny dla zalogowanych], the library should the reader is satisfied with the quality of library services as evaluation criteria. Previous work in the library assessment and evaluation,[link widoczny dla zalogowanych], most of the premises, literature resources, automation equipment and other hardware, as the focus of study, although the reader service work involved, but often only some of the operations data, such as opening hours, liquidity,[link widoczny dla zalogowanych], lending rates, open-shelf rates, provide counseling, advice and information for assessing the quantity of the indicators, few real quality into the service scope of the study. Library implementing total quality management is to correct past library emphasis on hardware,[link widoczny dla zalogowanych], light service approach to the reader evaluate the quality of service satisfaction as the most important indicators. The reader through the investigation and understanding of the services provided by the library satisfaction, found that service problems, find ways to improve the direction of Total Quality Management so as to provide reliable data and the basis for targeted promotion of library work and improve service levels. It should be noted that, in total quality management in libraries, library users include not only known as readers, they need to get from the library service, but also covers the internal reader, that librarian. Their services and products of each person who is ultimately to provide library services and products in a chain, it is both a link on the customer, and is the next part of the supplier of services and products he makes his first \internal customer \Hard to imagine a customer are not satisfied with their own internal services and products to get the ultimate customer - the reader's recognition. Librarians can say with satisfaction, the satisfaction of the reader whether the decisive factor. Therefore, the Library of total quality management should focus the reader to understand their needs and satisfaction with the library, librarians can not ignore the requirements and job satisfaction,[link widoczny dla zalogowanych], so as to ensure that quality improvement has always been carried out around the needs of readers . 3, to train library staff. All library staff is the subject of total quality management library. Ability to provide satisfactory services for readers, and fundamentally dependent on the quality of librarians and practitioners attitudes. Therefore, in the implementation of total quality management, professional knowledge to the library on a comprehensive quality management training and knowledge and skills. Through training, to enhance their products and services to improve and enhance the awareness of the importance of quality, master the implementation of total quality management methods and techniques. Such as: generating ideas and gathering information tools such as questionnaires, interviews; consensus tools, such as standard evaluation form, voting, etc.; analysis and display of data tools, such as cause and effect diagram, histogram, Pareto, etc.; plan of action tools such as flow chart. 4, to control and regulate the process of library work, to constantly improve, to ensure that information products and information services of high quality. Products and services that exist in most of the problems caused due to inadequate work processes, rather than artificial. Therefore, to control the flow of work, cancellation is not useful for the reader who, unnecessary or unreasonable in the process, incorporate some duplication of procedures. To introduce advanced technology, with its advanced ways to improve library services to ensure the standardization and standardization of service work, with its quickness to save readers time, improve efficiency and reader satisfaction. 5, to establish a quality improvement organization, emphasizing teamwork spirit. The organization can be from the same sector or cross-sectoral composition of the library staff, and sometimes can include the reader. Whether a department or multiple departments, a number of problems arising in part, should be addressed by the organization. Organize regular meetings, the use of the available tools and techniques to solve many of the common power of one person alone can not solve the problem and eliminate barriers between departments, from the fundamental solution to quality problems.
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